Information about us
Thrivalist (ABN 35 209 302 783) is a registered business in Australia. For the purposes of these terms, “Us”, “Our” and “We” refers to Thrivalist and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
Our services are NOT aimed at any person who suffers from a physical dependence on alcohol or any other medical conditions. If you are (or suspect that you may be) physically dependent on alcohol or are suffering from any other medical conditions, you must seek specific medical advice from a medical professional before reducing or stopping your alcohol intake.
Depending on your previous level of alcohol consumption, the physical consequences of stopping abruptly can be very serious. If you or someone you know needs more immediate support or treatment to reduce your alcohol intake, please contact your doctor or a healthcare professional.
The information provided by Thrivalist does not replace individual medical advice, one-on-one professional therapy, or any other type of traditional alcohol addiction support/therapy. Thrivalist is an additional support resource that may complement your other endeavours to reduce your consumption of alcohol.
The information contained in this website is for general information purposes only. All our information on both the website and course is intended to assist you and does not in any way, nor is it intended to substitute professional, financial or legal advice. You must be over 18 years of age to use this website and to purchase any of our goods or services. Results are not guaranteed and Thrivalist takes no responsibility for your actions, choices or decisions.
While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.
By using our services, you agree that Thrivalist is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold Thrivalist liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by Thrivalist.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of Thrivalist. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Thrivalist takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
The terms and all issues regarding this website are governed by Australian law and all disputes will be determined exclusively in Australian Courts.
Amendment of terms
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Thrivalist’s rights and obligations to each other.
Limitation of liability
It is an essential pre-condition to you using our website that you agree and accept that Thrivalist is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we will not be liable.
It is your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Delivery of information
Please be aware there are inherent risks associated with downloading any software and digital information. Should you have any technical problems downloading any of the content of this website, please contact us so we may try to assist you.
Refusal of service
The services of Thrivalist are offered subject to our acceptance of your order or payment. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so. We may at any time change or discontinue any aspect or feature of the website or service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.
Copyright, trademark and restrictions of use
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
Thrivalist expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
We care about your privacy:
We will never rent, trade or sell your email address to anyone.
What is "personal information"?
Personal information is defined by the Privacy Act 1988 (Cth) (“Privacy Act”) as ‘information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.’
Personal information held by Thrivalist may include your:
name and date of birth;
residential and business postal address, mobile number and email addresses;
social media handles and other information contained in your social media account, such as photos and comments;
skype or other video conferencing account details;
bank account and/or credit card details for agreed billing purposes;
your computer and connection information; and
any information that you otherwise share with us, such as testimonials and reviews.
How we may collect your personal information
We only collect personal information that is necessary for us to conduct our business.
Information that you provide to us
We may collect personal information that you provide to us about yourself when you:
use this site;
provide information to us by telephone, or through marketing application forms; or
send us an email or other communication, such as an instant message through a social media platform.
We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal information about you from:
• Searches and enquiries
• Your use of our website (see ‘IP Addresses’ and ‘Cookies’ below)
We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.
We may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Thrivalist collects and manages IP addresses as part of the service of providing internet session management and for security purposes. Thrivalist may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.
As you probably know, a cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. This site uses "cookies" to help personalise your online experience and to make it easier and faster for you to use the site.
There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the "Cookies" folder on your computer and remains in that folder after you close your browser and may be used by your browser on subsequent visits to this site.
A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer.
Cookies cannot be used to run programs. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
In some cases, cookies may collect and store personal information about you. Thrivalist extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.
remember your preferences for using this site;
show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, subscribed to newsletters or email or other subscription services); and
remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).
Many of these cookies are removed or cleared when you log out, but some may remain so that your preferences are remembered for future sessions.
Third party cookies
In some cases, third parties may place cookies through this site. For example:
How we may use your personal information
We may use your personal information to:
verify and accept or reject any application by you to register an account on the site;
contact and communicate with you;
verify your identity;
assist you to place orders through this site;
process any purchases of products that you may make through this site, including charging, billing and collecting debts and shipment of products to you;
respond to any queries or feedback that you may have;
conduct appropriate checks for credit-worthiness and for fraud;
prevent and detect any misuse of, or fraudulent activities involving, this site;
conduct research and development in respect of our products;
gain an understanding of your information and communication needs or obtain your feedback or views about our products for us to improve them;
maintain a database of customers, subscribers or similar;
market to you and others, including remarketing (this may involve the use of a Facebook pixel or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook);
establish credibility and social proof for our business, including by sharing testimonials and reviews you give us, together with your personal information (if you have given us permission to do so);
internal record keeping;
statistical purposes; and/or
maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,and
for any other purpose reasonably considered necessary or desirable by Thrivalist in relation to the operation of our business or as required by law.
If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
When we may disclose your personal information
We may disclose your personal information to organisations outside Thrivalist to deliver the products you require or for the purposes set out above. Your personal information disclosed to these organisations only in relation to this site, and Thrivalist takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:
billing and debt-recovery functions;
information technology services;
marketing, telemarketing and sales services;
market research; and
website usage analysis.
In addition, we may disclose your personal information to:
your authorised representatives or legal advisers (when requested by you to do so);
credit-reporting and fraud-checking agencies;
credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
our professional advisers, including our accountants, auditors and lawyers;
government and regulatory authorities and other organisations, as required or authorised by law;
organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
Access to your personal information
In most cases, you may have access to personal information that we hold about you. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:
be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
have an unreasonable impact on another person’s privacy; or
prejudice an investigation of unlawful activity.
We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
Correcting your personal information
We rely in part on you advising us when your personal information changes. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Deleting your personal information
If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out below. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. We will functionally delete the information and we will not transfer, or use personal information relating to you in any way moving forward.
Storage and security of your personal information
We are committed to maintaining the confidentiality of the information that you provide us, and we will take all reasonable precautions to ensure the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. We undertake the following precautions to protect personal information we hold, both electronically and in hard-copy:
our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website;
we limit access to personal information to a “need-to-know” basis;
we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software;
our devices are stored in secure premises;
data is securely stored on cloud servers;
our email data is encrypted;
all hard copies of personal information are kept in secure storage with access by authorised personnel only;
all conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel; and
if we no longer need personal information, we take reasonable steps to delete or de-identify the information.
While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place.
Third party websites
You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.
Duration of retention of your data
We will only keep your data for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements. At the end of any retention period, your data will either be deleted completely or anonymised (for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning). In some circumstances, you can ask us to delete your data.
Contacting us about privacy
If you would like more information about the way we manage personal information that we hold about you or are concerned that we may have breached your privacy, please contact us by email to firstname.lastname@example.org. If you are unsatisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information.
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Last updated: 7 May 2020